Introduction

At vallalarbooks.com, we are committed to providing quality books and a satisfying shopping experience. This policy outlines the conditions for returns, refunds, and cancellations.

Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged or defective
  • The wrong item was delivered

To be eligible for a return:

  • You must request a return within 3–5 days of delivery
  • The item must be unused and in its original packaging

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged books (not due to our fault)
  • Items without original packaging
  • Digital products (if any)

Return Process

To initiate a return:

  1. Contact us via email or phone
  2. Provide your order details and reason for return
  3. Our team will guide you through the return process

Refund Policy

Once we receive and inspect the returned item:

  • Refund will be approved if the item meets return conditions
  • Refund will be processed within 5–7 business days
  • The amount will be credited to your original payment method via Razorpay

Replacement Policy

  • If the product is damaged or incorrect, you may request a replacement
  • Replacement is subject to stock availability
  • If replacement is not available, a full refund will be issued

Order Cancellation

  • Orders can be cancelled only before they are shipped
  • Once shipped, cancellation is not allowed

Shipping Charges

  • Customers are responsible for return shipping costs
  • If the product is damaged or incorrect, we will cover the return shipping cost

Contact for Returns and Refunds

For any return or refund requests, contact us:

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